New Phone.

I had to get a new phone this morning. The one I had for 2 years unexplainably broke yesterday. It was fine when I went to bed, but when I woke up in the morning it seemed the battery had run out- and then it wouldn't charge!
So I called the customer service help line- it seemed to be some guy in India. Now I have nothing against Indians, but for a product I bought in Australia...why?? And no offense, but he was a little hard to understand. So I told him the problem and he said "Ohh. That's bad." Yes I know it's bad, that's why I'm calling you, dinkus. He didn't say anything for a while. Then he told me to clean it and check that the powerpoint was working- um, I already did that! It does not work! Then he tells me to take it in for service, but before I do, be sure to back up all my information- umm I just told you, IT WON'T TURN ON! So I can't back up the info, can I? Grrrr!
So this morning we took it in for service, only to be told that because it's past the warranty, it may be expensive to fix, they may not even be able to fix it, and if they can, it may just break again. But they offered me a new one for free if I renewed the contract, which I didn't really want to do, but I need a phone, I'm pretty much lost without one! So after about 50 minutes of waiting for the guy to figure out what on Earth he was doing, I have a new phone. It looks something like the one in the pic. I don't like it's blackness much, my old one was pink, and I love pinkness. But oh well, I'll get used to it. And the internet works better on this one anyway.